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LG, Samsung in top 3 for U.S. customer satisfaction

Sept 29,2018
Samsung Electronics and LG Electronics were named two of the top three leading technology brands in the U.S. market for customer satisfaction.

According to a survey released Friday by the American Customer Satisfaction Index, a U.S consumer research firm, LG Electronics ranked second in the poll.

This was a notch lower than last year for LG, which yielded first place to Germany’s Bosch.

LG Electronics scored 82 out of 100; Bosch 83. Samsung Electronics placed third, rising sharply from seventh spot a year earlier.

Samsung had been as high as second in this survey, in 2016, but slipped last year after a recall of its washers in the North American market.

The survey examines customer satisfaction among 250,000 respondents in 46 industries.


Yonhap