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LG Electronics recalling some TROMM dryers

Dec 19,2019
LG Electronics on Wednesday announced a voluntary recall of its clothes dryers sold in Korea following customer complaints over a key component.

“Although we couldn’t find safety issues or defects regarding our dryers, we decided to voluntarily recall the products in order to serve our customers sincerely,” LG said in a statement.

The electronics maker said it will expand free services to repair the dryers. Previously, LG sent servicemen if requested by the customer, but now the company will contact consumers first and fix their dryers.

LG has been offering free repairs for its TROMM Dual Inverter Heatpump dryers since August after accepting a recommendation from the Korea Consumer Agency (KCA).

The move came after a series of consumer complaints that too much lint and dust accumulated in the condenser, a part that removes humidity by circulating air inside the tumble dryer.

LG’s clothes dryers have an automatic condenser cleaning system, meaning users don’t have to clean the parts themselves. But in the complaints, owners had argued that the dryers failed to properly drain water, causing other components to rust and lead to side effects like skin irritation.

Meanwhile, LG said it will not accept the KCA’s proposal to pay 100,000 won ($86) as compensation to each consumer who bought its dryers since the company is fully complying with its quality assurance program.

In November, the KCA ordered LG to pay the 100,000 won compensation for causing customers inconvenience but did not accept the claim that the malfunction resulted in negative health effects, saying it was “difficult to prove the causal relationship” between the two.

Now that LG had turned down KCA’s request, the only way for consumers to receive full refunds would be to file civil suits.

BY SONG KYOUNG-SON, YONHAP [song.kyoungson@joongang.co.kr]